Privacy Policy

1. Information We Collect

Swapah collects both personal and business-related information to provide and improve our services, ensure the security of transactions, and comply with legal and regulatory obligations. The information we collect falls into two main categories:

a. Information You Provide

We collect information that you voluntarily submit to us when you register for an account, list a business for sale, express interest in buying a business, or otherwise interact with our platform. This may include:

• Personal Identification Information: Such as your full name, email address, phone number, and any identification documents submitted for verification.
• Business Information: Including business name, industry, location, financial records, valuation data, and legal documentation such as CAC registration certificates.
• Transaction-Related Information: Buyer preferences, submitted offers, questions or inquiries regarding a business listing, and any negotiations facilitated through the Swapah platform.
• Communication and Support: Information you provide in emails, contact forms, chat support, feedback, surveys, or any other communication with our team.

Providing this information is optional, but necessary for full use of the platform’s features, including listing a business or making an offer.

b. Automatically Collected Data

When you access or interact with our platform, we automatically collect certain information about your device and usage patterns to help us understand and improve user experience. This includes:

• Device and Technical Information: Such as your IP address, browser type, device model, operating system, screen resolution, and referring URL.
• Usage Data: Information about the pages you visit, the duration of your session, actions taken on the site, and interactions with various features.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to personalize content, track user engagement, manage user sessions, analyze traffic trends, and improve functionality. You may manage your cookie preferences through your browser settings.

2. How We Use Your Information

Swapah uses the information we collect to provide a secure, transparent, and efficient marketplace for the buying and selling of businesses. Specifically, we may use your information for the following purposes:

• Platform Access and User Account Management: To register and manage your account, authenticate your identity, and provide access to features such as listing a business, making offers, and receiving notifications.
• Listing and Transaction Facilitation: To verify and approve business listings, validate ownership documents, and assist in the end-to-end process of connecting buyers and sellers in a secure and professional manner.
• Offer Management and Communication: To receive, process, and negotiate offers on behalf of sellers, communicate with both parties as necessary, and provide status updates or request additional information related to a transaction.
• Due Diligence and Risk Mitigation: To perform background checks, validate business documentation, conduct fraud detection, and comply with anti-money laundering (AML) and know your customer (KYC) requirements.
• Platform Improvement and Personalization: To analyze usage patterns, monitor performance, optimize our website and services, and deliver a more customized and user-friendly experience.
• Customer Support and Engagement: To respond to your inquiries, provide technical assistance, and offer guidance or support regarding listings, transactions, or your account.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, including cooperating with law enforcement and resolving disputes.
• Marketing and Communication (with Consent): To send you promotional content, updates, or newsletters related to Swapah services. You may opt out of these communications at any time by following the unsubscribe link in our emails.

3. How We Share Your Information

Swapah is committed to protecting your personal and business information. We only share your data when it is necessary to provide our services, comply with legal requirements, or enhance your experience on our platform. The following outlines how and with whom we may share your information:

a. With Transaction Participants

We may share relevant information with verified buyers or sellers only when necessary to move a transaction forward. This may include business documents, due diligence materials, or communications required to finalize a deal — all handled through the Swapah team to maintain confidentiality and professionalism.

b. With Service Providers and Partners

We may share your data with trusted third-party vendors and partners who perform services on our behalf, such as payment processors, escrow agents, legal advisors, due diligence consultants, analytics providers, hosting services, and customer support platforms. These parties are contractually obligated to protect your information and use it only for the purposes specified by Swapah.

c. For Legal and Compliance Purposes

We may disclose your information if required by law, regulation, legal process, or government request. This includes cooperating with law enforcement, tax authorities, or regulators, and protecting our rights, privacy, safety, users, and the public.

d. In Business Transfers

If Swapah is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your information may be transferred as part of that transaction. We will notify you of any such change if it affects how your data is handled.

e. With Your Consent

In some cases, we may share your information with third parties when you give us explicit permission to do so. You can revoke this consent at any time.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

4. Data Security

At Swapah, protecting the integrity and confidentiality of your personal and business information is a top priority. We implement a range of physical, technical, and administrative security measures designed to safeguard your data from unauthorized access, disclosure, alteration, or destruction.

These measures include:

• Data Encryption: All sensitive information transmitted through our platform is encrypted using industry-standard Secure Socket Layer (SSL) technology.
• Access Controls: Only authorized Swapah personnel or trusted third-party partners with a legitimate need are granted access to user data, and they are bound by strict confidentiality obligations.
• Secure Infrastructure: We host our platform on secure servers with robust firewalls and intrusion detection systems to prevent unauthorized system access.
• Authentication Protocols: User accounts are protected by login credentials. We encourage the use of strong passwords and may implement two-factor authentication for added security.
• Monitoring and Auditing: We regularly monitor our systems for vulnerabilities, suspicious activity, and unauthorized behavior, and we conduct periodic security audits to ensure compliance with best practices.

While we take all reasonable steps to protect your information, no method of data transmission or storage is entirely secure. Therefore, we cannot guarantee absolute security. In the unlikely event of a data breach, we will notify affected users in accordance with applicable laws and take all necessary steps to mitigate the impact.

You also play a role in keeping your information secure. Please protect your account credentials and notify us immediately of any unauthorized use or suspicious activity.

5. Your Rights and Choices

At Swapah, we believe in empowering users to have control over their personal and business information. Depending on your location and applicable data protection laws, you may have certain rights regarding how your data is collected, used, and stored. These rights may include:

a. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or outdated.

b. Data Portability

In certain cases, you may have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that we transfer this data to another service provider.

c. Deletion and Erasure

You may request that we delete your personal information, subject to legal and contractual obligations. Please note that deleting your data may limit your ability to use certain services or features of the Swapah platform.

d. Withdraw Consent

Where you have provided consent to the collection or processing of your data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the legality of processing based on consent before its withdrawal.

e. Object to Processing

You may object to certain types of processing, including direct marketing, profiling, or automated decision-making where applicable.

f. Cookie Preferences

You have the ability to accept or reject cookies through your browser settings. However, disabling cookies may affect your experience on the platform.

If you would like to exercise any of these rights, please contact us at privacy@swapah.com. We may need to verify your identity before fulfilling your request. We aim to respond to all legitimate inquiries within the timeframes required by applicable data protection laws.

6. Data Retention

Swapah retains your personal and business information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Providing you with access to the platform and facilitating business transactions
• Complying with legal, regulatory, tax, accounting, and reporting obligations
• Resolving disputes, enforcing our agreements, and maintaining platform integrity

The duration for which we retain data depends on the type of information and the purpose for which it is collected. For example:

• User Account Information: Retained as long as your account remains active. If you choose to close your account, we may retain limited information for a reasonable period to comply with legal obligations or to prevent fraud.
• Transaction Records and Business Listings: Retained in accordance with regulatory and compliance requirements, or for the resolution of potential disputes.
• Marketing and Communication Preferences: Retained until you unsubscribe or withdraw your consent.

When retention is no longer necessary, we securely delete, anonymize, or de-identify your information in accordance with our data disposal policies.

7. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or platforms that are not operated or controlled by Swapah. These third parties have their own privacy policies and practices, which may differ from ours.

When you click on a third-party link or use external services through our platform, you acknowledge and agree that Swapah is not responsible for:

The content, privacy practices, or security measures of those third-party sites or services

Any information you provide to or that is collected by those third parties

Any transactions, agreements, or interactions you engage in with third parties

We encourage you to review the privacy policies and terms of service of any third-party websites or services you visit.

8. Changes to This Privacy Policy

Swapah may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, providing a prominent notice on our platform or sending an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Continued use of the Swapah platform after changes take effect constitutes your acceptance of the updated policy.

If you have any questions or concerns about changes to our Privacy Policy, please contact us at privacy@swapah.com.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please feel free to contact us:

Email: privacy@swapah.com